Support
Last updated: 20 August 2026
Something not working, or not making sense? Email support@inspiritintruth.net and a person will answer, usually within two working days.
Most of what people write in about is answered below, so it is worth a look first — several of these you can sort out yourself in under a minute.
You paid, but Premium is not showing
This is nearly always a sign-in mismatch rather than a lost payment.
- In the app, go to Profile, then Settings, and tap Restore Purchases.
- Check you are signed in to the same Apple Account that made the purchase — a subscription belongs to an Apple Account, not to an InSpiritInTruth account.
- If it still does not appear, email support@inspiritintruth.net with the email address on your InSpiritInTruth account and roughly when you subscribed, and we will sort it out.
Trouble signing in
You can sign in with an email and password, with Apple, or with Google. Whichever you used the first time is the one that holds your account — signing in a different way makes a second, empty account rather than opening the first.
If you used Sign in with Apple and chose to hide your email, your account is held under Apple's private relay address rather than your usual one. That is normal and nothing is lost.
- Forgotten your password: email support@inspiritintruth.net from the address you signed up with and we will send you a reset link.
- Signed in with Apple or Google and cannot remember which: try the other one before making a new account. An account made the second way starts empty; it does not merge with the first.
Tailored devotionals
Every account gets three tailored devotionals at no cost — a one-time welcome, not a weekly allowance. Premium removes the limit.
We do not keep what you write. The words you type about what you are facing are sent to be turned into a devotional and then discarded; we keep the devotional, not your description of your life. The privacy policy sets this out in full.
- Deleting a devotional you created does not give the free one back — the count is of devotionals made, not of ones you still have.
- If a devotional quotes scripture that looks wrong to you, please tell us. Test everything, as the Bereans did.
Notifications and the daily rhythm
A verse in the morning, a devotional when one is published, and a quote in the evening — each at a time you choose, in your own timezone. All of it is optional.
- Change or switch off any of them in the app: Profile, then Settings, then Notifications.
- Getting nothing at all: check InSpiritInTruth is allowed to send notifications in your iPhone's Settings, under Notifications.
Reading without a signal
Any Bible chapter you have already opened stays readable with no connection, and you can download a whole translation to your phone for the rest.
- In the Bible tab, tap the translation name at the top, then the download arrow beside the translation you want.
- A translation takes about 6MB on your phone, and rather less than that over the network. It only has to happen once, and you can remove it from the same place whenever you like.
Deleting your account
You can delete your account and everything in it from inside the app, at Profile, then Settings, then Account. If you have already uninstalled, inspiritintruth.net/delete-account/ explains how to ask us instead.
Deleting is permanent, and it does not cancel a subscription — that belongs to your Apple Account and has to be cancelled separately, using the steps at the top of this page.
Privacy and terms
What we collect and what we refuse to collect is set out at inspiritintruth.net/privacy/, and the terms are at inspiritintruth.net/terms/.
Still stuck
Write to support@inspiritintruth.net. Tell us what you were doing, what happened, and what you expected instead — and if you can, which iPhone you are on. A paragraph is plenty, and a real person reads it, usually within two working days.